All orders are processed and shipped on business days only, Monday through Friday, excluding major CAD holidays. Orders placed on Saturday and Sunday will be processed on the next business day. Please allow 1-3 days to process your order.
Transit time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays. Note that transit times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.
We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email. Please track your shipments, as ZYLASHES is not responsible for lost or stolen packages.
All orders are shipped via Canada Post with tracking number. Orders are typically delivered:
in Canada within 3-5 business days
in United States within 4-7 business days
We are not responsible for any damaged items due to Canada Post/USPS mishandling.
If you provide an incorrect shipping address and the product is returned to us, YOU are responsible for the shipping fee in order for us to ship it again. ZYLASHES is not responsible if the product is delivered to wrong address.
DUTIES, TAXES, CUSTOMS & OTHER FEES
International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.
ZYLASHES is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.
Please allow 1-3 days to process your order. You will receive a “Ready for Pickup” email once your order is available for pickup. Please wait until you receive the Ready for Pickup email before coming to pick up your order. Bring your email confirmation with the order number, along with a government-issued photo ID.